How to get you up and running with our remote support software
Step 1:
Head over to this website: https://remote.jptgroup.co.uk/
Step 2:
You can now enter your 5 digit code provided by our support agent and then press enter:
Step 3:
Click on the downloaded file:
Step 4:
Run the executable by double clicking on the downloaded file, you will receive a permission prompt, enter your admin password if applicable and/or select "Yes" to grant access.
Step 5:
Your remote support session should now be active and you will receive a notification when an agent is connected.